Unlocking the Roles: Hotel Housekeeping Job Descriptions
Housekeeping jobs are at the heart of hotel hospitality. These dedicated staff members ensure that rooms are cleaned, public areas are kept spotless, and guests have all the amenities they need.
Whether you're aiming to draft job descriptions to attract the right talent or seeking to understand what a role entails as a prospective employee, this guide offers the insight you need. It’s important to remember that, depending on the size of the hotel, some jobs may overlap or become combined, particularly in smaller establishments.
Housekeeping Manager:
Job Overview:
The Hotel Housekeeping Manager is pivotal in maintaining a hotel's overall cleanliness and aesthetic appeal. Their responsibility is to ensure that the hotel guests enjoy a clean and pleasant environment during their stay. This is a critical role that contributes significantly to delivering outstanding guest experiences.
Key Responsibilities:
- Recruit, train, and supervise housekeeping staff, ensuring they uphold the highest standards of cleanliness and professionalism.
- Oversee cleaning supplies, linen, and room amenities inventory and place orders when required.
- Regularly inspect rooms and public areas to ensure they meet hotel cleanliness standards.
- Create and manage housekeeping schedules and allocate duties to staff accordingly.
- Handle any guest complaints or issues relating to housekeeping services promptly and professionally.
- Develop and manage the housekeeping budget, ensuring cost-effective and profitable operations.
- Ensure that housekeeping procedures comply with local health and safety regulations.
- Prepare reports on housekeeping activities and issues, sharing them with hotel management.
Skills and Qualifications:
- Prior experience in housekeeping, preferably in a supervisory role within the hospitality industry.
- Excellent verbal and written communication skills for effective team coordination and guest interaction.
- Strong attention to detail to ensure high standards of cleanliness and organisation.
- Proven ability to lead and motivate a team, promoting a positive and efficient work environment.
- Ability to handle guest complaints and any housekeeping issues swiftly and effectively.
- Good physical condition to handle the demanding nature of the job.
Personality Traits:
- Dependable and responsible, with a strong commitment to excellence.
- Ability to adapt to changing circumstances, manage multiple tasks, and work under pressure.
- Upholding honesty and strong moral principles in every aspect of the job.
- Ability to guide, direct, and influence the work of others.
- Ability to remain calm and composed in stressful situations.
- Aptitude for identifying issues and finding effective solutions quickly.
Assistant Housekeeping Manager
Job Overview:
The Assistant Housekeeping Manager supports the Housekeeping Manager in maintaining the highest standards of cleanliness throughout the hotel. They play a crucial role in ensuring guest comfort and satisfaction, reflecting the hotel’s dedication to exceptional service.
Key Responsibilities:
- Assist the Housekeeping Manager in overseeing the day-to-day operations of the housekeeping department.
- Help supervise housekeeping staff, providing support and training as needed to maintain high cleanliness and customer service standards.
- Conduct regular inspections of guest rooms and public areas to maintain cleanliness standards.
- Assist in managing inventory of cleaning chemicals, supplies, linen, and room amenities, replenishing stock as needed.
- Respond to guest inquiries and complaints related to housekeeping, ensuring their satisfaction.
- Help ensure housekeeping practices adhere to local health and safety regulations.
- Assist in preparing reports on housekeeping activities for the Housekeeping Manager.
Skills and Qualifications:
- Prior experience in a housekeeping role, with some supervisory experience preferred.
- Excellent communication skills to effectively interact with team members and guests.
- Keen attention to detail to uphold high standards of cleanliness.
- Ability to work effectively in a team, promoting a positive and cooperative work environment.
- Ability to address and resolve guest concerns and housekeeping issues effectively.
Personality Traits:
- A dependable team member who is punctual and helpful.
- Good leadership skills.
- The ability to handle various tasks simultaneously and adapt to changing work demands.
- Upholding ethical conduct and demonstrating a sense of responsibility and honesty.
- Maintain a high level of professionalism, both in conduct and appearance.
Floor Supervisor
Job Overview:
Floor Supervisors supervise the work of housekeeping staff on an assigned floor or area, ensuring that all rooms and public areas meet the highest cleanliness standards. Alongside the Housekeeping Manager and their assistants, Floor Supervisors play a crucial role in ensuring guests have an outstanding experience during their stay.
Key Responsibilities:
- Oversee the day-to-day operations of housekeeping staff on their assigned floor, providing guidance and support as needed.
- Inspect rooms and public areas to maintain high cleanliness standards.
- Respond to and resolve guest complaints or issues relating to housekeeping services promptly and professionally.
- Monitor the inventory of cleaning supplies, linen, and room amenities on their floor, notifying the Assistant Housekeeping Manager or Housekeeping Manager of any shortages.
- Train new housekeeping staff members to understand and adhere to the hotel's standards and procedures.
- Ensure that housekeeping practices on their floor comply with local health and safety regulations.
- Communicate effectively with the housekeeping management team, providing updates and reports as needed.
Skills and Qualifications:
- Previous experience in housekeeping, preferably in a hotel setting, with some supervisory experience.
- Strong verbal and written communication skills for effective team coordination and guest interaction.
- Meticulous attention to detail to ensure high standards of cleanliness and orderliness.
- Ability to lead and motivate a team, ensuring efficiency and adherence to hotel standards.
- Ability to swiftly handle guest complaints and any housekeeping issues.
Personality Traits:
- A responsible and dependable team member who consistently delivers high-quality work.
- Ability to manage multiple tasks simultaneously and adapt to changing work demands.
- Commitment to ethical conduct and a sense of responsibility and honesty.
- Maintain a high level of professionalism at all times.
Room Attendant
Job Overview:
A Room Attendant’s key responsibility is maintaining the cleanliness and comfort of guest rooms. They are vital to hotel housekeeping teams, forming the bedrock for providing guests with an exceptional and comfortable stay.
Key Responsibilities:
- Clean and tidy guest rooms to the hotel's standard of cleanliness.
- Change bed linens, clean and replenish bathroom amenities, and replace towels as necessary.
- Check rooms for damages or maintenance issues, reporting any problems to the Floor Supervisor or Housekeeping Manager.
- Respond to guest requests for additional supplies or services promptly and professionally.
- Report and turn in any lost and found items to the Floor Supervisor or Housekeeping Manager.
- Follow all health and safety procedures and use cleaning supplies and equipment safely.
Skills and Qualifications:
- Previous housekeeping experience is preferred but optional. Leadership should offer training.
- The ability to perform physical tasks such as lifting, bending, and standing for extended periods.
- High attention to detail to maintain cleanliness and orderliness in guest rooms.
- Basic communication skills to understand guest requests and report to supervisors.
- Ability to work effectively as part of a team.
Personality Traits:
- This role requires consistency and trustworthiness to adhere to schedules and maintain the standards of the hotel.
- Able to adapt to a variety of tasks and changing work schedules.
- High level of honesty and respect for guests' personal belongings.
- Although they might not interact with guests as frequently as in other roles, their work impacts guest experience, so a dedication to excellent service is essential.
Public Area Attendant:
Job Overview:
Public Area Attendants maintain the cleanliness and appeal of all public areas in a hotel. These areas include lobbies, corridors, conference rooms, restaurants, and other facilities. This role is crucial in creating a welcoming atmosphere and an excellent first impression.
Key Responsibilities:
- Clean and maintain all public areas to the hotel's cleanliness standards, ensuring they are always presentable.
- Empty rubbish bins, replace liners, and transport waste to disposal areas.
- Replenish supplies in public restrooms, such as toilet paper, handwash, and hand towels.
- Regularly inspect public areas for cleanliness and report any maintenance issues to the appropriate department.
- Politely interact with guests, addressing their queries and concerns promptly and professionally.
- Adhere to all health and safety procedures, ensuring safe practices when using cleaning supplies and equipment.
Skills and Qualifications:
- Previous experience in a similar role is preferred but optional. Training will be provided.
- Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
- A keen eye for detail to maintain cleanliness and detect any potential issues in public areas.
- Basic communication skills to interact with guests and team members effectively.
- Ability to work well within a team to achieve common goals.
Personality Traits
- Strong attention to detail ensures cleanliness and maintenance standards are met in all public areas.
- Consistency in performing tasks, following schedules, and meeting cleanliness standards is crucial.
- They will frequently interact with guests and other staff members, so being personable and communicative is beneficial.
- Ability to work without needing constant directions, such as identifying potential issues or needs in public areas and addressing them promptly.
Linen Attendant
Job Overview:
Linen Attendants ensure that all linens are laundered and distributed throughout the hotel. Their role includes sheets, towels, tablecloths, and other fabric items. Their role is crucial in ensuring a comfortable and luxurious experience for guests.
Key Responsibilities:
- Collect, wash, dry, and fold all hotel linens according to hotel standards.
- Regularly check linen inventory, replenish supplies as needed, and report any shortages to the Housekeeping Manager.
- Distribute clean linens to appropriate departments or storage areas.
- Inspect linens for wear and tear, remove damaged items and report them to the Housekeeping Manager.
- Regularly clean and maintain laundry equipment, reporting malfunctions to the appropriate department.
- Follow all health and safety procedures in using laundry equipment and handling cleaning chemicals.
Skills and Qualifications:
- Prior experience in a similar role or a laundry service is preferred but not necessary. Training will be provided.
- Ability to perform physical tasks, including lifting heavy linens and standing for extended periods.
- High attention to detail to ensure all linens meet hotel standards for cleanliness and quality.
- Ability to manage time effectively to ensure timely delivery of linens.
- Ability to work effectively within a team to meet common goals.
Personality Traits:
- Trustworthiness and consistency are key in maintaining linen inventory and meeting cleanliness standards.
- They must efficiently manage and distribute large quantities of linens to different hotel departments.
- The ability to anticipate linen needs for various departments and prioritise tasks efficiently is valuable.
Laundry Supervisor
Job Overview:
Laundry Supervisors oversee the laundering and distribution of all linens used throughout the hotel. They ensure the effective operation of the laundry department, managing the Linen Attendants and ensuring a consistent supply of clean, high-quality linens.
Key Responsibilities:
- Oversee the day-to-day operation of the laundry department, supervising the work of Linen Attendants.
- Regularly inspect linens for cleanliness and quality, ensuring they meet the hotel's standards.
- Maintain an accurate inventory of all linens, anticipate needs, and order additional supplies as necessary.
- Train new Linen Attendants, ensuring they understand and adhere to the hotel's standards and procedures.
- Ensure the proper functioning and maintenance of laundry equipment, coordinating with the maintenance department.
- Ensure all safety procedures are followed within the laundry department, including handling cleaning chemicals (such as detergent) and using equipment.
- Communicate effectively with the housekeeping management team, regularly updating the laundry department's operations.
Skills and Qualifications:
- Previous experience in a laundry or linen department, preferably in a hotel setting, with some supervisory experience.
- Strong organisational skills to effectively manage inventory and coordinate linen distribution.
- Meticulous attention to detail to ensure high standards of cleanliness and quality.
- Ability to lead and motivate a team, ensuring efficiency and adherence to hotel standards.
- Strong verbal and written communication skills for effective team coordination and report writing.
Personality Traits:
- Able to effectively manage a team, inspire respect and cooperation, and delegate tasks appropriately.
- Attention to detail ensures that all laundry is appropriately cleaned, folded and stored, and that any issues with laundry equipment or processes are quickly addressed.
- Trustworthy and consistent - this sets a positive example for the team and ensures the laundry department operates smoothly.
- The ability to quickly identify and resolve issues - whether they involve personnel, machinery, or process flow - is critical.
Housekeeping Aide
Job Overview:
A Housekeeping Aide supports the housekeeping team and ensures the hotel maintains an excellent appearance. They assist in various housekeeping and maintenance tasks, always aiming to create a comfortable and clean environment for guests.
Key Responsibilities:
- Assist Room Attendants by delivering linens, removing waste, and restocking supplies as necessary.
- Maintain the cleanliness and orderliness of public areas, such as lobbies, hallways, and meeting spaces.
- Respond to guest requests or inquiries in a courteous and timely manner.
- Help in the laundry department by washing, folding, or distributing linens as needed.
- Perform light maintenance tasks such as replacing light bulbs, setting up furniture, or assisting in minor repairs.
- Adhere to all health and safety regulations, ensuring the proper use of cleaning equipment and supplies.
Skills and Qualifications:
- Prior experience in a similar role or housekeeping department is beneficial, but training should be provided.
- Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
- A keen eye for detail to ensure a high level of cleanliness and orderliness.
- Good communication skills to effectively interact with guests and hotel staff.
- Ability to work effectively as part of a team to meet shared objectives.
Personality Traits:
- They must work well with others to ensure all housekeeping tasks are efficiently completed.
- Attention to detail is necessary to maintain cleanliness standards and fulfil all assigned tasks effectively.
- Dependable, they must adhere to schedules, complete assigned tasks, and maintain the hotel's standards.
- They should be capable of identifying potential issues or needs in their assigned areas and addressing them promptly.
Turndown Attendant
Job Overview:
Turndown Attendants provide evening guest services, vital for enhancing guests' comfort and overall experience. They are tasked with preparing rooms for the evening, creating a restful and welcoming environment.
Key Responsibilities:
- Provide evening housekeeping services, including tidying rooms, turning down beds, and closing curtains or blinds.
- Light cleaning duties include emptying trash, replacing used towels, restocking bathroom supplies, and ensuring all appliances function properly.
- Respond promptly and courteously to guest requests, ensuring their needs are met to the highest standard.
- Collect soiled linens and deliver them to the laundry area.
- Report any noticeable room damages or maintenance issues to the Floor Supervisor or Housekeeping Manager.
- Adhere to all safety and hygiene guidelines when handling cleaning supplies and operating equipment.
Skills and Qualifications:
- Previous experience in a similar role or a hotel setting is beneficial but not essential, as training will be provided.
- Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
- Basic communication skills for effectively interacting with guests and hotel staff.
- Attention to detail is crucial in ensuring guest rooms are perfectly prepared for the evening.
- Ability to work well within a team to achieve common goals.
Personality Traits:
- Dependability and consistency are crucial to maintaining the high standards of the hotel.
- A Turndown Attendant must respect guest privacy and conduct their duties with minimal disruption.
- Though they may only sometimes interact directly with guests, dedication to excellent service is essential.
Explore Our Products
At Unilever Professional, we’re dedicated to providing the best cleaning materials for your hotel housekeeping staff. Browse our essential bundles and take your cleaning to the next level.