Refund policy
Return/Exchange Policy (Seller Policy)
PAYMENTS
To help facilitate payments you can use the payment services available on the website.
While availing any of the payment method/s available on the Platform, HUL will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: Lack of authorization for any transaction/s, or payment issues arising out of the transaction, or transaction failure for any other reasons.
(Add specifics of COD, Credit Card and other payment options and associated terms)
RETURNS
Products once delivered can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.
We will be unable to process returns in the following cases:
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Product is damaged due to misuse/mishandling
- Product is used or altered by customer
- If request is initiated after 5 business days from date of delivery
CANCELLATIONS
How do I cancel an order?
If you wish to cancel the order, please contact us using the following methods:
For Mumbai
Toll Free No: 1800-83-30-506
Email: customercare@theushop.in
For Rest of India
Toll Free No: 1800-10-22-221
WhatsApp Number: +91 8291082913
Email: lever.care@unilever.com
How do I initiate a return?
To initiate a return for the order which has already been shipped or delivered, please contact us using the following methods. We will initiate a return pick-up according to the Return Policy and refund the order value once the product is received back and verified.
For Mumbai
Toll Free No: 1800-83-30-506
Email: customercare@theushop.in
For Rest of India
Toll Free No: 1800-10-22-221
WhatsApp Number: +91 8291082913
Email: lever.care@unilever.com
How long does the return process take?
Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.
REFUNDS
When will I receive my refund?
- In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
- In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. For COD orders, please mention your bank account details for crediting the refund amount.
What if I used coupon codes or gift card or reward points and I have to cancel the order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
Do I have an option to replace a product?
No, currently you can only return but not replace. You may place a fresh order for the products you need.
Are there any cancellation charges?
No. We do not impose any cancellation charges.