FAQs

How can I cancel my order?

Before the order is shipped to your location, you will receive a confirmation call from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery.

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered
  • Product is used or altered
  • If request is initiated after days of order delivery.

How long does the return process take?

Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

How do I initiate a return?

Write to us on lever.care@unilever.com or call the Distributor the details of whom will be available on the invoice provided.

The return policy is as below:

  • Products once delivered can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.
  • We will be unable to process returns in the following cases:
  • Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Product is damaged due to misuse/mishandling
  • Product is used or altered by customer
  • If request is initiated after 5 business days from date of delivery

How can I track my return status?

Once we have received your returned order, we'll take the necessary action and we'll update you through email.

When and how can I get a refund?

  • In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
  • In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
  • Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
  • For COD orders, please mention your bank account details for crediting the refund amount.

Can I return part of my order?

Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:-

This process can be done with few simple steps:

Step 1: Within days of receiving the order, follow one of the following steps:

a. Contact our Customer Support team via email on lever.care@unilever.com
 or call 1800-10-22-221
b. Call our channel partner

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: Returns will not be accepted under the following conditions:

  • Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Product is damaged due to misuse/mishandling
  • Product is used or altered by customer
  • If request is initiated after 5 business days from date of delivery

If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

How will I get refunded for the returned orders and how long will this process take place?

  • In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
  • In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
  • Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
  • For COD orders, please mention your bank account details for crediting the refund amount

How do I check the current status of my order?

You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders.

Once the order is shipped, the order will have a 'shipped' status. You can track in detail through the tracking details shared on your registered phone number.

Why is my order not showing?

You can track all your orders from the 'Order History' option under 'My Account'. If your most recent order is not showing after successful payment, please do not worry and contact us on lever.care@unilever.com or call 1800-10-22-221.

What if I used coupon codes or gift card or reward points and I have to cancel the order?

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

Do I have an option to replace a product?

No, currently you can only return but not replace. You may place a fresh order for the products you need.

How do I pay for purchase?

We currently accept payment via Cash on Delivery only.

What if I have forgotten my account password?

  • When signing in you can click on the forgotten password link below the sign up area.
  • You will be redirected to a new page where you will be instructed to fill in your registered email address.
  • You will receive an email with a link to reset password.

How will my personal information be used?

Please refer Unilever Privacy Policy for the way we deal with and handle your personal information. The link for the same is https://www.unilevernotices.com/india/english/privacy-notice/notice.html.

How will my cookie information by used?

Please refer to the Unilever Cookie policy by clicking on https://www.unilevernotices.com/india/english/cookie-notice/notice.html.